MIRAGE Hardwood Floors, manufacturer of the #1 brand for quality hardwood floors in North America, is looking for a new Regional Account Manager for the New England market. 

This position will require travel to an established base of floor-covering dealers, contractors, hardwood floor specialists. Daily duties to give support, strengthen relationships and represent MIRAGE's family of prefinished brands.

Responsibilities
• Manufacturer direct sales to the floor-covering industry
• Overnight travel is required 
• Valid passport needed for factory visits to Canada

Qualifications
• Experience in floor-covering sales
• Basic computer skills

Compensation Package 
• Competitive salary and bonus
• Vehicle & expense allowances

Send us your resume by email, just click here: opportunities@miragefloors.com
Visit our Website Career page @ www.Miragefloors.com
Or
Contact us Direct by email @ Kevin.mcfadden@miragefloors.com
Kevin McFadden
Regional Sales Manager
 

About MIRAGE
Headquartered in Quebec, Canada, MIRAGE is the Corporate name behind our reputable brands, Mirage Floors, Vintage Hardwood Flooring and Parquets Alexandra. Mirage has been the leading manufacturer of high-quality hardwood flooring for over 40 years. Renowned for the quality of its products and as the recipient of 45 industry-recognized awards, MIRAGE leverages the expertise of a 700-employee-strong workforce spread over 5 manufacturing plants in Canada and the United States.

Mirage is a leading manufacturer of Hardwood Flooring to the North American market with locations in Québec, Ontario (Vintage) and Stuart Virginia (USA). Join our energetic team in a thriving industry that produces a premium product with a renowned service culture.  Develop in a role that can make a difference and develop over the long term into a more senior role.

As an IT Support Technician, you will play a crucial role in providing technical assistance and support for the company's applications and equipment to our users, both remotely and on-site. You will be the first point of contact for IT-related issues and will work closely with the IT team to resolve them efficiently.

ACCOUNTABILITIES:

• Follow-up on user support requests in an expedited way and assign requests to the appropriate IT resources when required while tracking/recording data in the Jira Help Desk solution.
• Analyze new user requests, deliver solutions and/or assign these requests to the appropriate IT resources. Input findings/data in the Jira Help Desk solution.
• Provide users training to maximize their proficiency of the company's applications and IT equipment.
• Troubleshoot and solve problems associated with the operation of computer tools and devices.
• Maintain accurate records of common recommissioning procedures.
• Provide document/training material with key instructions for using applications and/or equipment.
• Participate in the application and/or device deployment process.
• Actively participate in the deployment of various information systems, including O365, D365, and plant assets management.

REQUIREMENTS:

• Degree/Diploma in Computer Science/relevant field.
• 1-3 years experience in an IT support field.
• Candidate is knowledgeable of Microsoft tools:  Windows, Office 365, Active Directory, IOS, and comfortable with networking and cybersecurity principles.
• Innovative, can Align Actions, Communicate and Collaborate efficiently within a team setting and demonstrate Adaptability and Judgement. Curious and eager to learn.
• Recognized for your Professionalism, Creativity, Teamwork, Accuracy, Detailed, Dependable, Autonomy and Ethical.

REMUNERATION:

Between $75K and $90K (experience relevant) with a 5% Bonus potential as per established system.